MicroTech Systems, Inc

IT Client Support Team - Level II

Service - Boise, ID - Full Time

MicroTech Systems is looking for a Technical Support Specialist to join our team in our Boise, Idaho office. This person will provide technical guidance and support to our clients.    

The ideal candidate will have a strong technical background, solid analytical skills, and proven problem-solving experience. The ideal candidate will use their interpersonal skills to communicate with clients and provide a solution to their technical problems quickly and professionally.  Troubleshooting will involve both onsite and remote work. Professionalism is a priority.

Responsibilities: 

  • Diagnosing and resolving advanced issues for a wide variety of applications, operating systems, and equipment such as installation, configuration, optimization, upgrading, troubleshooting, and maintenance of network hardware and software components.
  • Providing technical assistance and solutions to clients.
  • Collecting specific and detailed information from reference sources, software utilities, or clients.
  • Performing advanced troubleshooting of networks, servers, desktops/laptops, and line of business applications.
  • Utilizing the Service Desk ticketing system to document all work, progress, and resolutions.
  • Ensuring tickets are promptly assigned and processed.
  • Ensuring ticket worklogs are continuously updated while being worked, and final resolution(s) provided within all completed tickets.
  • Contacting clients and resolving issues within SLA timeframes.
  • Following up with clients to ensure accurate solutions and client satisfaction before closing each ticket.                                                                                                   

 Requirements:

  • Bachelor's degree (or the equivalent level of experience within IT) is preferred.
  • MSP experience preferred
  • Five years minimum of related IT support experience - including but not limited to:
    • Office 365 installation / configuration / administration / troubleshooting
    • Microsoft Windows Server / Active Directory / configuration / administration / troubleshooting
    • Microsoft Exchange
    • Scripting knowledge and experience
    • PowerShell knowledge
    • Hypervisor understanding / administration
    • Advanced installation, maintenance, troubleshooting of various backup solutions
    • Advanced desktop, server, LAN and WAN troubleshooting and maintenance
  • Technically savvy with strong time management skills
  • Experience troubleshooting issues and achieving solutions
  • The ability to explain to a non-technical person in a way they will understand
  • Maintain a high degree of professionalism
  • Maintain superior client relations

 

About MicroTech Systems:

MicroTech Systems is a professional IT Managed Service Provider (MSP) dedicated to helping people feel secure so that we can all grow together!  Our employees enjoy a work culture that promotes our core values first and foremost:   Integrity First, Build Trust, Own It, Never Give Up, and Customer Service Above All Else. 

We are looking for high energy individuals who are motivated and interested in making a long-term commitment to excellence.

MicroTech Systems offers a competitive benefits package to employees, including; health care, paid time off and holiday time, 401k matching and professional development. Salary dependent on experience.

 

 

Apply: IT Client Support Team - Level II
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